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| Investigation on the medical experience of patients with chronic diseases under the hierarchical diagnosis and treatment model of outpatients based on information |
| YE Yu1 WAN Ming2▲ |
| 1.Department of Outpatient, Nuclear Industry 416 Hospital (the Second Affiliated Hospital of Chengdu Medical College), Sichuan Province, Chengdu 610000, China; 2.Department of Endocrine, Nuclear Industry 416 Hospital (the Second Affiliated Hospital of Chengdu Medical College), Sichuan Province, Chengdu 610000, China |
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Abstract Objective To observe the experience of patients with chronic diseases before and after the development of the information-based outpatient hierarchical diagnosis and treatment model, aiming to provide a reference for the establishment of a reasonable diagnosis and treatment model for chronic diseases in the future. Methods The Second Affiliated Hospital of Chengdu Medical College (hereinafter referred to as “our hospital”) had been implementing a hierarchical diagnosis and treatment model based on information-based outpatient clinics on a trial basis in June 2018, and 450 patients with chronic diseases who had been in regular outpatient clinics of our hospital from June 2017 to December 2019 were selected as research objects, the scores of patients’ satisfaction and the experience were compared before and after the implementation of the information-based outpatient grading diagnosis and treatment model. Results After the implementation of the hierarchical diagnosis and treatment model of informationized outpatient clinics, the overall satisfaction of patients was higher than before the implementation, and the difference was statistically significant (P ＜ 0.05). The scores of experience in diagnosis and treatment services, registration, nursing and other services of patients were higher than those before implementation, and the differences were statistically significant (P ＜ 0.05). Conclusion The hierarchical diagnosis and treatment model of outpatient clinics based on informatization is conducive to improving the experience of patients with chronic diseases, increasing satisfaction with outpatient visits, and improving the efficiency of outpatient services.
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