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| Analysis on whole blood donor complaints with unrelated blood donation adverse reactions |
| GAO Bo GUO Chengcheng BI Qiyong LIN Jiao QIU Yan |
| Office of Quality Supervision, Beijing Red Cross Blood Center, Beijing 100088, China |
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Abstract Objective To investigate the situation and causes of whole blood donor complaints with unrelated adverse blood donation reactions in Beijing. Methods This was a retrospective study. The original records and disposed of complaints during the period from 2012 to 2018 were collected and collated, while the original data for the complaints of whole blood donors with unrelated blood donation adverse reactions were entered in Excel 2007. The general and severity of complaints according to the effect of complaint processing were analyzed by direct counting method to summarize; the data of the ratio of first blood donation and sex ratio between the serious complaints were statistically analyzed; the reasons for complaints were classified and summarized, while the composition ratio was calculated. Results A total of 494 complaints from whole blood donors with unrelated blood donation adverse reactions were received, and the average annual complaint rate was 2.84/10 000. There were 215 serious complaint incidents, of which the first blood donor were 1.871 times that of repeated blood donors, and the male were 1.53 times as many as females (P ＜ 0.05). The service quality of the first complaint accounted for 50.7%. The blood donation rate of blood donors with serious complaints was 16.3% after return visit, and the blood donation rate of blood donor complaints with other reasons was 0% to 36%, and the difference was highly statistically significant (P ＜ 0.01). Conclusion The annual complaint rate of blood donors is on the rise. First-time blood donors are more prone to complaints, and men are more prone to dissatisfaction than women. Complaint reasons are diverse, and complaint reasons affect blood donors to donate blood again.
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