信息化门诊药学服务质控体系的建立与实践效果考察

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Abstract Objective To establish a quality control system for information outpatient pharmacy service, and to investigate its practice effect and explore the way to optimization and promotion. Methods Since January 2017, the quality control system of information outpatient pharmacy service has been carried out in Changzhou Second People′s Hospital of Jiangsu Province (“our hospital” for short), which included prescription audit, drug dispensing and drug administration. The rate of outpatient prescription, the error rate of drug dispensing work, the changes of patient′s drug proportion and satisfaction were compared before (from January to December 2016) and after (from January to December 2017) the implementation of the quality control system. The practical effect of the quality control system of information outpatient pharmacy service was investigated, and the application experience was summarized. Results In our hopsital, the total number of prescriptions increased in 2017 compared with 2016, but the proportion of unqualified prescriptions decreased significantly (P ＜ 0.05). The error rate of drug dispensing decreased significantly in 2016 (P ＜ 0.05). In 2016, the proportion of drugs and patients′satisfaction in our hospital was 46.08% and 82.44%, respectively. In 2017, the proportion of drugs and patients′ satisfaction in our hospital was 42.15% and 95.33%, respectively. After the implementation of the quality control system of pharmaceutical care in informationized outpatient clinics, the proportion of drugs in our hospital decreased by 8.53%, and the satisfaction of patients increased by 15.64%, there were statistically significant differences of the proportion of drugs and patients′ satisfaction before and after implementation (P < 0.05). Conclusion The establishment of quality control system for information outpatient pharmacy service can effectively reduce unqualified prescriptions and drug dispensing errors, which is of positive significance for rational allocation of medical resources and improvement of medical quality.

Key words： Informatization Outpatient pharmacy service Quality control system Practice effect

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	YAN Lixia ZHANG Feng▲

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YAN Lixia ZHANG Feng▲. Establishment and investigation of practice effect of quality control system for information outpatient pharmacy service[J]. 中国医药导报, 2019, 16(5): 146-150.

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http://www.yiyaodaobao.com.cn/EN/ OR http://www.yiyaodaobao.com.cn/EN/Y2019/V16/I5/146

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