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Analysis on the management strategy of multi-hospital based on demand side |
HUANG Huihui1 JIA Xiaoxi2 PIAO Yingshi1 TIAN Wei2 XU Yao1 WU Shufen1 LI Qian1 |
1.Advocacy Center, Beijing Tongren Hospital, Capital Medical University, Beijing 100730, China;
2.Department of Outpatient, Beijing Tongren Hospital, Capital Medical University, Beijing 100730, China |
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Abstract The single multi-hospital model of public hospitals may be the development direction of general hospitals. The use of artificial intelligence consulting system to collect patient needs can provide optimization strategies for hospital management. In this paper, the model of “one hospital, three districts” in Beijing Tongren Hospital, Capital Medical University is used as the research sample of a single public hospital with multiple districts, and the analysis showed that patients’ demands included four aspects: homogeneity, accessibility, recognition, and interoperability. Hospital managers can respond to patients’ homogenization expectations through smooth information, improve service accessibility through fine management, build brand consensus and increase hospital recognition, promote the construction of smart hospitals and promote inter-hospital communication to improve patients’ satisfaction.
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