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Influence of quality control feedback combined with hierarchical management on the service quality of special needs ward |
LU Nan1 XU Lihong1 ZHAO Li2▲ |
1.Special Need Ward, Xiaoshan District First People’s Hospital of Hangzhou City, Zhejiang Province, Hangzhou 311200, China;
2.Department of Anesthesiology, Hangzhou First People’s Hospital, Zhejiang Province, Hangzhou 310022, China |
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Abstract Objective To explore the influence of quality control feedback combined with hierarchical management on the service quality of special needs ward. Methods From January 2019 to December 2020, 90 nurses in the Special Need Ward, Xiaoshan District First People’s Hospital of Hangzhou City, Zhejiang Province were selected as the research objects. The traditional nursing mode was continued before implementation, and the hierarchical management and quality control feedback mode was adopted after implementation. The results of nurses’ operation and theory assessment, nursing quality, psychological state, and patient satisfaction were compared before and after implementation. Results The operational an theoretical scores after implementation were higher than before implementation, and the differences were statistically significant (P < 0.05); the psychological state score of nurses after implementation was lower than before, and the difference was statistically significant (P < 0.05); nursing quality score and satisfaction score after implementation were higher than before implementation, and the differences were statistically significant (P < 0.05). Conclusion The application of quality control feedback combined with hierarchical nursing management mode in the special need ward can significantly improve the quality of nurses, improve their psychological state and improve their nursing quality, which is worth clinical promotion and application.
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