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| Study on the correlation between emotional labor and bullying behavior and turnover intention of nurses |
| LI Yanqiu GUO Chuang▲ |
| The Third Sections of Acupuncture, the First Affiliated Hospital of Heilongjiang University of Traditional Chinese Medicine, Heilongjiang Province, Harbin 150040, China |
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Abstract Objective To explore the relationship between emotional labor, workplace bullying and turnover intention. Methods A total of 400 nurses working in five tertiary A-level hospitals in Harbin, Heilongjiang Province from October 2016 were selected by convenient sampling method. The survey was conducted by questionnaires including general nurse data, situation questionnaire, workplace bullying questionnaire, nurse emotional labor scales and turnover intention scales and the correlation was analyzed. Results Among the three dimensions of emotional labor, natural movements of the nurses had the highest score (3.67±0.21), followed by the deep movements and the surface movements retrospectively. The scores of nurses′ bullying behavior in the workplace was (1.89±0.43). The scores of turnover intention from the highest to the lowest in three dimensions were finding other jobs, resigning from the current job and obtaining external job retrospectively. The dimension of natural movement in nurses′ emotional work was negatively correlated with the turnover intention, especially with the dimension of resigning from the current job (r = -0.17, P ＜ 0.05), and there was a positive correlation between nurses' workplace bullying behavior and each dimention of turnover intention (r = 0.52, 0.42, 0.18, P ＜ 0.05). Conclusion There is a correlation between nurses′ emotional work and bullying behavior and turnover intention.
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