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| Application of PDCA cycle management in emotional labor management of nurses of emergency department |
| LI Xia CHEN Fengyun WANG Qing |
| Department of Emergency, Seventh People's Hospital of Shanghai University of TCM, Shanghai 200137, China |
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Abstract Objective To explore the application effect of PDCA cycle management in emotional labor management of emergency department nurses. Methods From July 2014 to August 2014, the nurses from Department of Emergency, Seventh People's Hospital of Shanghai University of TCM were selected as the research objects and divided into the control group (37 cases) and the study group (43 cases) by different management methods and study time. The control group was given routine emotional labor management, while the study group was given PDCA management on the basis of the control group. The scores of emotional labor, general self-efficacy and job satisfaction were compared between the two groups before and after intervention. Results There were no statistically significant differences in the surface performance, deep performance and natural performance before and after intervention in the control group (P ＞ 0.05). After interveniton, the surface performance in study group was lower than that of before intervention, the deep performance and natural performance were higher than those of before intervention, with statistically significant differences (P ＜ 0.05); the surface performance in study group was lower than that of control group, the deep performance and natural performance were higher than those of control group, with statistically significant differences (P ＜ 0.05). There were no statistically significant differences in the scores of general self-efficacy and job satisfaction before and after intervention in the control group (P ＞ 0.05). After interveniton, the scores of general self-efficacy and job satisfaction in the study group were higher than those of before intervention and those of control group at the same period of time, with statistically significant differences (P ＜ 0.05). Conclusion The PDCA cycle can guide emergency nurses to implement high quality emotional labor, increase work enthusiasm and improve the quality of nursing service, which is worthy of popularization and application.
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