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Investigation of satisfaction of community traditional Chinese medicine staff in the medical association |
MENG Yaping SONG Shuang WANG Shan WU Xin |
Beijing University of Chinese Medecine, Beijing 100029, China |
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Abstract Objective To investigate the satisfaction of the traditional Chinese medicine (TCM) staff of the community in the medical association. Methods From April to June 2016, TCM staffs in the community which joined the medical association in Beijing Chaoyang District were invited to make a questionnaire survey, which included basic information of community TCM, evaluation of TCM service measures for community health institutions and external factors that affect the overall satisfaction of community TCM. Results The overall satisfaction of TCM staffs was high. Their satisfaction had a significant statistical difference in different medical association type (P = 0.016). There was a low level of satisfaction among the loose medical association. TCM staffs were satisfied with TCM features service capability, TCM appropriate technology and Chinese medicine service capacity which community provided. However, they were unsatisfied with the salary and medical association performance appraisal. The recognition of the residents′ TCM service ability has an important influence on the overall satisfaction of the community TCM(P = 0.003). Conclusion The government should improve the relevant policies that allow the hospital to make Chinese herbal preparations to flow within the medical association. The community attaches great importance to TCM service ability. On one hand, the community strengthen the construction of the community TCM talent team, on the other hand, the community should provide a good platform for the development of the community TCM. As a result, residents′ sense of identity will be enhanced. Besides, the community should make reasonable pay for TCM staffs and improve the performance appraisal system in medical association in order to improve the satisfaction of community TCM staffs.
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