Experience of constructing the harmonious doctor-patient relationship in our hospital
ZHANG Taojing1 HU Kaiwen2 ZHAO Chang1▲ XU Weina1 ZHANG Huishu1
1.Hospital Safety Management Office, Dongfang Hospital, Beijing University of Chinese Medicine, Beijing 100078, China;
2.Dongfang Hospital, Beijing University of Chinese Medicine, Beijing 100078, China
Abstract：In recent years, the doctor-patient conflicts, the medical dispute rate increased significantly, the difficulty of medical dispute mediation is more and more serious, and even disrupt the normal working order of hospital and medical personnel safety against malignant medical disputes, which caused a bad influence. With the new stage of health care reform, medical institutions attach importance to constructing a harmonious doctor-patient relationship increasingly. In order to solve patients problems effectively, Dongfang Hospital of Beijing University of Chinese Medicine (“our hospital” for short) has tried to make the solution more unimpeded through the cultural construction, institutional improvement, preventive training, implement incentive and disincentive, active communication and quick fixe since 2014. As a result, the amount of medical compensation has decreased by 89% and complaints have decreased by 11%. Meanwhile, the patient satisfaction has been greatly improved. A harmonious doctor-patient relationship has been constructed. This paper shares some experiences of building harmonious doctor-patient relationship in our hospital in the past few years, and builds a harmonious doctor-patient relationship with the power of the whole hospital.
2018, Vol. 15 
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