Exploration and practice of integrated service platform for intelligent outpatient service in public hospitals
WANG Kexin1 JIAO Yangyang1 WU Ziyi1 XIE Xinzhao1 CHEN Yan2
1.School of Health Policy & Management, Nanjing Medical University, Jiangsu Province, Nanjing 211166, China;
2.Department of Outpatient, the First Affiliated Hospital of Nanjing Medical University, Jiangsu Province, Nanjing 210029, China
Abstract：Objective To explore the innovative ideas of intelligent outpatient service system in public hospitals. Methods Taking the practice of the First Affiliated Hospital of Nanjing Medical University as an example, by comparing the relevant data from July to December 2021 (before optimization) and January to June 2022 (after optimization), the operation effect of the integrated intelligent service platform covering pre-consultation, guidance during diagnosis, post-diagnosis follow-up, patient management, and other aspects was evaluated. Results After the optimization, the number of users of each functional module and the satisfaction rate of patients to each process were higher than before the optimization, and the waiting time of patients after optimization were shorter than those before optimization, with statistical significances (P＜0.05). Conclusion The integrated service platform of intelligent outpatient service can play a certain role in meeting the medical needs of patients in public hospitals and improving the matching degree of medical service supply and demand.
王可欣1 焦阳阳1 吴子怡1 谢欣照1 陈彦2. 公立医院智慧门诊一体化服务平台的探索与实践[J]. 中国医药导报, 2023, 20(22): 162-166.
WANG Kexin1 JIAO Yangyang1 WU Ziyi1 XIE Xinzhao1 CHEN Yan2. Exploration and practice of integrated service platform for intelligent outpatient service in public hospitals. 中国医药导报, 2023, 20(22): 162-166.
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