Abstract:Objective To explore the correlation between emotional intelligence and conflict handling pattern of nursing undergraduates. Methods A total of 94 nursing undergraduates who had clinical practice in Beijing Jishuitan Hospital from October 2018 to December 2020 were investigated by general information questionnaire, emotional intelligence scale and conflict management mode scale. Results The total score of emotional intelligence scale was (127.11±14.33) points, and the score of perceived emotion was the lowest (3.82±0.56) points; the highest score of emotion expression was (4.13±0.44) points. Collaboration was the most frequently used conflict resolution mode for nursing undergraduates, with a score of (4.34±0.63) points; the least used conflict processing mode was dominance, with a score of (3.21±0.63) points. Emotional intelligence was positively correlated with collaboration, obedience, dominance, and avoidance (r = 0.635, 0.558, 0.280, 0.503, P < 0.05). Perceiving, expressing, understanding and controlling emotions dimensions were positively correlated with cooperation mode (r = 0.303, 0.275, 0.335, 0.421, P < 0.05). Linear regression analysis showed that emotional intelligence was the influencing factor of conflict handling pattern (P < 0.05). Conclusion The emotional intelligence level of nursing undergraduates is related to their conflict handling patterns, improving the emotional intelligence level of nursing undergraduates is helpful to the selection of effective conflict handling pattern.
[1] 余江洪,田维艳,张晓娇,等.遵义市护士人际冲突处理方式的现况调查及影响因素分析[J].现代医学,2020,48(9):1206-1210.
[2] 谭莉,朱明杰,鲍芳,等.十堰市综合性医院护士人际冲突处理及组织支持感对工作压力的影响[J].职业与健康,2020,36(20):2826-2829,2833.
[3] 刘雨琦,王雅星,田军香,等.临床护士人际冲突处理型态、职业疲溃感与离职意愿的相关性分析[J].职业与健康,2020,36(1):60-65.
[4] 余江洪,田维艳,张晓娇,等.遵义市2012名护士冲突处理方式对职业认同的影响[J].职业与健康,2020,36(15):2074-2076,2080.
[5] 袁红网.基于情绪智力培养的体验式教学在护理心理学中的应用[J].中国继续医学教育,2021,13(10):27-30.
[6] 袁汝娟,殷郡陽,朱虹俐,等.591例护士人际冲突处理模式与利他水平、人格特质的相关性研究[J].卫生职业教育,2021,39(10):82-84.
[7] Pérez-Fuentes MDC,Molero Jurado MDM,Gázquez Linares JJ,et al. The Role of Emotional Intelligence in Engagement in Nurses [J]. Int J Environ Res Public Health,2018,15(9):1915.
[8] Molero Jurado MDM,Martos Martínez ?譧,Barragán Martín AB,et al. Emotional Intelligence Profiles and Mobbing in Nursing:The Mediating Role of Social Support and Sensitivity to Anxiety [J]. Eur J Investig Health Psychol Educ,2021,11(2):345-357.
[9] Karimi L,Leggat SG,Bartram T,et al. Emotional intelligence:predictor of employees’ wellbeing,quality of patient care,and psychological empowerment [J]. BMC Psychol,2021,9(1):93.
[10] 杨英梅,李敏,耿克彬,等.急诊科护士情绪智力与冲突处理模式的相关性研究[J].中国实用护理杂志,2020, 36(20):1569-1573.
[11] 张勇,龙立荣,巩天雷,等.冲突处理风格量表ROCI-Ⅱ在中国背景下的有效性研究[J].管理评论,2012,24(1):108-115.
[12] 翟春晓,谢晖.本科实习护生情绪智力、共情能力与护患沟通能力的相关性研究[J].护理管理杂志,2015,15(2):91-93.
[13] 梁凤华,段锦云.社会面子意识、冲突处理策略与人际关系满意度[J].心理学探新,2018,38(6):527-533.
[14] 刘秀静,刘莉,陈晓琳.实习护生人际冲突处理方式现状及影响因素的研究[J].齐齐哈尔医学院学报,2017, 38(14):1714-1716.
[15] 顾倩妮,苏勇.影响中国管理者职业成功主观感受的因素研究——基于情绪智力和认知能力的视角[J].复旦学报:社会科学版,2017,59(1):143-152.
[16] 谢丽.护理专业大学生情绪智力现状研究[J].中国卫生产业,2020,17(9):185-187.
[17] 郭洋村,周利华,王维利.临床专科护士情绪智力、共情与支持性沟通的现状与关系分析[J].中国医药导报,2020,17(19):186-189.
[18] 程梦云,周昔红,周冰,等.情绪智力对临床护理工作影响的研究进展[J].当代护士:中旬刊,2020,27(7):14-17.
[19] 李秀惠,刘玲.以核心能力为本的护理专业教学研究与实践[J].中国护理管理,2016,16(10):1302-1305,1306.
[20] 迟源,王静静,李红玉.情绪智力在护生共情与人文关怀能力间的中介效应[J].解放军护理杂志,2020,37(9):22-25.
[21] 杨燕,刘君,崔凤仙,等.浅谈医护人员同理心培养策略[J].中国继续医学教育,2021,13(3):78-81.
[22] Kim KJ. Project-based learning approach to increase medical student empathy [J]. Med Educ Online,2020,25(1):1742965.
[23] 徐萍.不同学历的实习生情绪智力及共情能力情况分析[J].中国卫生产业,2018,15(8):3-6.
[24] Abe K,Niwa M,Fujisaki K,et al. Associations between emotional intelligence,empathy and personality in Japanese medical students [J]. BMC Med Educ,2018,18(1):47.
[25] Tampke EC,Fite PJ,Cooley JL. Bidirectional associations between affective empathy and proactive and reactive aggression [J]. Aggress Behav,2020,46(4):317-326.