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| Status and relationship analysis of emotional intelligence, empathy and supportive communication among clinical nurses |
| GUO Yangcun ZHOU Lihua▲ WANG Weili |
| School of Nursing, Anhui Medical University, Anhui Province, Hefei 230032, China |
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Abstract Objective To investigate the current situation of emotional intelligence, empathy and supportive communication among clinical nurses and analyze the relationship among them. Methods Convenience sampling was sued, from July to September 2018, 410 nurses from the First Affiliated Hospital of Anhui Medical University and the First Affiliated Hospital of University of Science and Technology of China were selected as the study subjects, general information questionnaire, emotional intelligence scale, interpersonal response indicator questionnaire and supportive communication scale were used to investigate. Results Finally, 382 copies were recovered with an effective recovery rate of 93.2%. The total scores of emotional intelligence, empathy and supportive communication were (82.63±11.76), (46.00±9.13) points and (70.64±5.64) points, respectively. Opinion selection, sympathy and care, self-emotional monitoring, emotional application and emotional regulation were positively correlated with supportive communication (r = 0.331, 0.139, 0.337, 0.344, 0.256, P ＜ 0.01). Personal distress was negatively correlated with supportive communication (r = -0.012, P ＜ 0.01). Empathy was a mediator between emotional intelligence and supportive communication. Conclusion Emotional intelligence and empathy are important factors influencing the supportive communication of clinical nurses. Managers and clinical nurses should pay attention to improving the emotional intelligence and empathy of nurses, so that nurses can provide quality care to patients more efficiently.
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