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| Research on reliability and validity of constructing hemodialysis center quality evaluation scale based on Servqual model |
| LI Xue1,2 ZHOU Yixia1▲ LI Haiyang1,3 |
1.The Nursing School of Guizhou Medical University, Guizhou Province, Guiyang 550004, China;
2.Department of Nephrology, Guizhou People′s Hospital, Guizhou Province, Guiyang 550004, China;
3.Department of Hepatobiliary Surgery, the Affiliated Hospital of Guizhou Medical University Guiyang, Guizhou Province, Guiyang 550004, China |
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Abstract Objective To test its reliability and validity,the service quality evaluation scale of hemodialysis center was constructed based on Servqual model. Methods From October 2018 to March 2019, the evaluation scale of nursing service quality in hemodialysis center was constructed by 15 experts from 13 hospitals in 5 provinces and cities through Delphi method. From January to March 2019, 342 hemodialysis patients in Guizhou Provincial People′s Hospital, Qingzhen First People′s Hospital and Guiyang Huaxi District People′s Hospital were investigated by convenient sampling. The reliability and validity were tested by item analysis, content validity, structure validity and Cronbach′s α coefficient. Results The scale contains 37 indicators of seven dimensions, and the results of item analysis show that the indicators have good discrimination. The content validity index of the total scale was 0.971, and the content validity index of each index ranged from 0.800 to 1.000. Stratified factor analysis results showed that the explanatory variance of each dimension was ＞ 60%, and the factor load value was ＞ 0.60. Cronbach′s α coefficient was 0.975, and the retest reliability was 0.981. The results showed that the scale had good reliability and validity. Conclusion The service quality evaluation scale of hemodialysis center based on Servqual model has good reliability and validity and can be used as a tool to evaluate the service quality of hemodialysis center.
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