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| Study of the influence factors of non-medical technology service |
| MU Yuan1 DUAN Lizhong1 KANG Qianqian1 SUN Qiaoqiao1 LU Qi2 |
| 1.College of Management, Beijing University of Chinese Medicine, Beijing 100029, China; 2.The Internship Centre of Business & Law, Beijing Technology and Business University, Beijing 100048, China |
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Abstract [Abstract] Objective To research the influence factors of non-medical technology service, in order to provide basis for the further improvement of non-medical technology service, help to improve the overall quality of medical service. Methods Doctors and patients were surveyed by questionnaires in 10 hospitals including primary, secondary and tertiary hospitals in Hohhot City of Inner Mongolia Autonomous Region. The method of consulting literature materials was used, the influence factors about non-medical technology service were extracted. The method of expert interview was used to do screen for the influence factors which were extracted. The questionnaire was used to survey doctors and patients. Frequency analysis, arithmetic average index and assignment method were used for data statistics and analysis. Results The top of factors both doctors and patients among the 33 influence factors of the non-medical technology service were as follow: the doctor's work ambition (ranked first in both doctors and patients); doctors complying with law and working system (ranked second in doctors); the doctor's service consciousness (ranked third in doctors and forth in patients); doctors strictly performing diagnosis standard and medication guide (ranked fourth in doctors and second in patients); doctors paying attention to communicate with patients (ranked fifth in doctors); doctors love their job (ranked third in patients); doctors strictly performing medical services and drug pricing policy(ranked fifth in patients). Conclusion Non-medical technical service should be strengthened, in order to improve the whole medical service level.
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