Exploration of people-oriented service of resident physician in outpatient and emergency department
LIAO Shengwu1 CAI Wang2 LIU Jie2
1.Department of the Party General Branch of Outpatient and Emergency, Nanfang Hospital, Southern Medical University, Guangdong Province, Guangzhou 510515, China;
2.Department of Medical Education, Nanfang Hospital, Southern Medical University, Guangdong Province, Guangzhou 510515, China
Abstract：The service of hospital window unit the outpatient and emergency department is a way to measure the medical social service level in hospital. Currently there are some problems exist in outpatient and emergency department such as the medical process lack of humanistic concern, poor treatment environment, the lack of medical guidance and the long queuing time. Humanity medical service in the outpatient and emergency department could convenient for patients, and bring more considerate service for patients, improve medical quality, meet the patients physiological and psychological requirements and improve people's well-being. This paper will discuss the problems existing in the service of the outpatient and emergency department of the hospital window, and emergency department and how to improve and enhance the humane medical services.
廖生武1 蔡旺2 刘杰2. 医院门急诊科室培训医师开展人性化服务的探索[J]. 中国医药导报, 2018, 15(4): 146-150.
LIAO Shengwu1 CAI Wang2 LIU Jie2. Exploration of people-oriented service of resident physician in outpatient and emergency department. 中国医药导报, 2018, 15(4): 146-150.
2018, Vol. 15 
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