Research on service satisfaction of the elderly under different integration of medical care service models in Yantai
DENG Guifang1,2 WANG Fang2 LI Xi2
1.Institute of Medical Information, Chinese Academy of Medical Sciences & Peking Union Medical College, Beijing 100730, China;
2.Institute of Information, Chinese Academy of Medical Sciences, Beijing 100720, China
Abstract：Objective To understand the four integration of medical care service models in Yantai, and investigate and analyze the service satisfaction of the elderly, and provide suggestions for better development of integration of medical care service. Methods Four representative institutions under the 4 modes of Yantai in 2018 were selected by typical sample for field investigation. The basic situation and service satisfaction of 210 elderly people were investigated through questionnaires. Data analysis was performed by SPSS 25.0 statistical software and thematic framework method. Results A total of 240 questionnaires were distributed in this survey, and 220 were recovered. The effective recovery rate was 87.5%. The four models of Yantai were integrated into the national integration of medical care service system. There were statistically significant differences among the elderly in the four institutions with different marital status, disability, and overall health status (P ＜ 0.05). There were statistically significant differences in satisfaction of medical care, cultural entertainment, and spiritual comfort services in the four institutions (P ＜ 0.05). Conclusion Yantai′s four integration of medical care service models are fully developed. It is still necessary to strengthen the deep integration of medical care and old-age care, take the needs of the elderly as the guide, and improve the health and old-age care services in terms of publicity and education, service projects, and service personnel.
邓贵芳1,2 王芳2 李熹2. 烟台市不同医养结合服务模式下老年人服务满意度现状研究[J]. 中国医药导报, 2020, 17(11): 36-39.
DENG Guifang1,2 WANG Fang2 LI Xi2. Research on service satisfaction of the elderly under different integration of medical care service models in Yantai. 中国医药导报, 2020, 17(11): 36-39.
2020, Vol. 17 
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